Land Securities' standing as one of the most forward thinking developers and managers of retail property in the country is driven by a single overarching commitment - to create platforms for retailers to succeed.
Our commitment to shaping the future of retail is what makes us market leader. By harnessing our expertise and considerable market insight, we continually create new retail opportunities to grow our business and the businesses of the 1,600 retailers in our care.
In doing so, we have consistently outperformed the industry benchmarks for service charge compliance; pioneered the use of path intelligence to gain insight into shopper behaviour; and secured outstanding scores for our customer service care, outperforming the best practice index.1
To put these achievements in context, Land Securities' portfolio of retail destinations - ranging from 16 shopping centres and 16 retail parks to 2 outlets and 19 prime leisure and entertainment schemes - receives 360 million shoppers a year.
1 RealService Best Practice Group